Data Deletion and Privacy Requests

1. Requests you may make

Subject to applicable law, programme relationships and verification, you may request:

• Confirmation of whether Camblish holds personal information about you.
• Access to personal information linked to your account or programme.
• Correction or completion of inaccurate information.
• Deletion or destruction of eligible information.
• Account deletion and deletion of associated eligible personal information.
• Deletion of an enrolled face template or other eligible biometric information.
• Objection to or restriction of certain processing.
• Withdrawal of consent for future consent-based processing.
• Review of an attendance, profile or programme record that you believe is incorrect.

2. How to submit a request

In the Xcelerate app

If available for your role and app version, open the Privacy Centre and select the relevant access, correction, objection, consent withdrawal, account deletion or biometric deletion request. Submission in the app associates the request with the authenticated account.

By email

Email [email protected] with the subject Privacy request or Data deletion request. Include:

• Your full name and the email address or username used for Camblish.
• The relevant employer, project or training programme, if known.
• The type of request and the information concerned.
• Enough detail to locate the records and understand the requested outcome.

Do not send passwords, one-time codes, private keys, biometric templates or a full identity document by ordinary email unless Camblish first provides a secure method.

By telephone

Call 011 024 9246 or 061 035 8120 for assistance. Camblish may still require a written request and identity verification.

3. Identity and authority verification

Camblish must prevent unauthorised access and deletion. It may therefore request reasonable information to confirm the requester, account, programme relationship and authority to act for another person. Verification will be proportionate to the sensitivity and risk.

If an employer, parent, guardian, representative or programme administrator submits a request for another person, Camblish may require proof of authority and may consult the responsible programme party.

4. What an eligible deletion may cover

Depending on the request and applicable obligations, deletion or de-identification may cover:

• An inactive app device registration and obsolete push token.
• Optional profile information that is no longer needed.
• Eligible support attachments, messages or technical records that are not required for an active case, safety matter or audit record.
• An enrolled Camblish face descriptor or biometric template where retention is no longer authorised or required.
• The account and associated personal information that Camblish is not legally required to retain. Deactivation alone does not complete an account-deletion request.
• Consent-based communication preferences and future optional processing.

Deleting the app from a phone does not itself delete the Camblish account or server records. A separate request is required.

5. Information that may need to be retained

Camblish may refuse, limit or defer deletion where information is reasonably required for:

• Training, enrolment, assessment, moderation, certification and learner achievement records.
• Attendance, workplace, employer, SETA, QCTO, funding, accreditation, audit or evidence obligations.
• Contractual, employment, tax, financial, statutory or regulatory requirements.
• Security, fraud prevention, safeguarding, legal claims, complaints, investigations or dispute resolution.
• Protecting the rights of another person or maintaining an accurate record of a completed transaction.

Where information must be retained, Camblish explains the retained categories, the specific legal basis and the applicable period or criteria for retention. Remaining eligible account information is deleted or anonymised; retained records remain protected and restricted to their lawful purpose.

6. What happens after submission

1. Camblish records and acknowledges the request through the available channel and communicates the expected completion timeframe. If additional time is needed, Camblish explains the reason and revised timeframe.
2. Identity, authority and scope are verified.
3. Relevant website, LMS, Xcelerate, programme and service-provider records are identified.
4. Camblish considers legal, contractual, audit and programme-retention duties.
5. Eligible information is accessed, corrected, restricted, deleted or de-identified.
6. Camblish communicates the outcome, any retained categories and available next steps.

Requests are handled within the periods required by applicable law and may take longer where they are complex, involve several programme parties or require additional verification. Camblish will not charge a fee unless a fee is permitted and communicated in advance.

7. Contact, follow-up and complaints

If you are dissatisfied with the response, ask Camblish to review the request. You may also lodge a complaint with the Information Regulator of South Africa where applicable.

Your privacy choices

You can read these choices without signing in. Sign in to the Privacy Centre to verify your identity and manage information linked to your account.

Withdraw consent

Open Manage consents, choose the purpose and select Withdraw. This stops future processing that relies on that consent; it does not undo processing already carried out or erase records that must legally be retained. Device permissions and service consents are separate choices.

Control device permissions

On iPhone or iPad, open Settings, then Apps, then Xcelerate to manage available camera, microphone, photos and location permissions. Location controls are also available under Settings → Privacy & Security → Location Services → Xcelerate. Notification controls are under Settings → Notifications → Xcelerate. On Android, open Settings → Apps → Xcelerate → Permissions or Notifications. Menu names vary by operating-system version.

You can refuse or revoke optional permissions. The related feature may become unavailable. Contact Camblish about an approved attendance alternative if you cannot use a location or biometric feature.

Access, correction and deletion

Use the links above to submit a tracked request and return to the Privacy Centre to view its reference and status. Account deletion is a request to delete the account and associated eligible personal information, rather than merely deactivate access. Uninstalling the app does not delete your account. See Data Deletion and Privacy Requests for verification, processing and lawful retention details.

Assistance and other privacy requests

If you cannot sign in, or wish to request biometric deletion or discuss a privacy concern, email [email protected]. Include your account email or username and the requested action. Do not send passwords, one-time codes or biometric data.