In the super-competitive business environment where client satisfaction is critical for success, there is always a need for individuals who are passionate about people; individuals who can effectively communicate; individuals who are committed to serving clients with efficiency and careful attention.
At the Camblish School of Marketing and Contact Centre, we have a range of programmes and courses that prepare students interested in making an important contribution to the dynamic world of business. Whether your interest is in making businesses operate more smoothly and effectively or in understanding the complex world of client satisfaction, there is something here for you.
Get new agents up to speed quickly. Agents will learn about the main operational functions of a contact center; from the importance of schedule adherence, to performance measures, to providing the best service possible. Agents will also gain an insight into their role and how their individual contribution can impact daily call center operations.